Onboarding Correct approved hours entered during onboarding Fix a typo in the prior approved credit you brought in from My NCARB during setup.
Copy link Use this when the hours imported during onboarding are close but one AXP area, total, or approved-through date needs a correction.
Visual guide
Follow the numbered areas in order.
Walkthrough 2
Imported hours disclosure
Steps
01 Open Submissions from the app navigation. 02 Open See imported hours and previous submissions below the new-submission section. 03 Choose Edit credit, correct the AXP area totals and last approved submission date, then save. 04 Use Clear credit only if those approved hours should not exist in Licensure Log. 05 Return to Dashboard or Reports to confirm cumulative AXP totals reflect the corrected credit. Still need help?
Send this topic to support and describe where you got stuck.
Contact support Submissions Prepare a submission range for My NCARB Preview report-range totals, copy them, then track the range after filing in My NCARB.
Copy link Use this before filing a date range in My NCARB so Licensure Log can show the same area totals and keep later entries from crossing approved boundaries.
Visual guide
Follow the numbered areas in order.
Walkthrough Steps
01 Open Submissions and start a new submission range. 02 Pick a start and end date that are after your last approved submission date. 03 Preview totals and copy the area breakdown. 04 File the matching range in My NCARB. 05 Save the range in Licensure Log, then mark it submitted after filing. Still need help?
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Contact support Submissions Understand locked entries and approved credit Why some dates, hours, areas, and competencies cannot be edited after submission.
Copy link Locked fields protect the dates and totals that have already been submitted or approved, while leaving ordinary entry notes editable where possible.
Visual guide
Follow the numbered areas in order.
Walkthrough Steps
01 Entries inside pending or approved submission ranges lock their date, hours, AXP area, and competency. 02 Entries on or before your last approved credit date are also protected by the approved boundary. 03 Project, task details, public summary, learnings, tags, and private notes remain editable where possible. 04 If a pending report needs changes, mark it changes requested before editing locked fields. 05 If prior approved credit has a typo, open the imported-hours disclosure on Submissions and correct it there. Still need help?
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Contact support Reports Check what is included in reports Reports include shareable work context and exclude private notes by design.
Copy link Use report preview before exporting so you can confirm the date range, area totals, project totals, and shareable entry summaries.
Visual guide
Follow the numbered areas in order.
Walkthrough Steps
01 Open Reports and choose the date range you want to review. 02 Use the report preview to inspect entries, area progress, project totals, and review-safe summaries. 03 Export CSV, Markdown, DOCX, or print views only after confirming the range. 04 Private notes are not selected by report queries and do not appear in exports. Still need help?
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Contact support Account Reset your password Recover access to your Licensure Log account with the password reset flow.
Copy link Use this when you can reach the sign-in page but cannot get into the account tied to your email address.
Visual guide
Follow the numbered areas in order.
Walkthrough Steps
01 Open Sign in, then choose Forgot password. 02 Enter the email address used for the account. 03 Follow the reset link from your email. 04 Choose a new password with at least eight characters. Still need help?
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Contact support Privacy Know the NCARB boundary Licensure Log helps you prepare records, but My NCARB remains the official system.
Copy link Use this when you want to understand what Licensure Log tracks and what still needs to happen inside My NCARB.
Visual guide
Follow the numbered areas in order.
Walkthrough Steps
01 Use Licensure Log to organize entries, totals, progress, reports, and supervisor conversations. 02 Use My NCARB as the official place to submit AXP experience. 03 Keep official approval decisions reflected in Licensure Log by updating submission status or prior approved credit. 04 If your Licensure Log totals do not match your My NCARB record, update the matching submission or prior approved credit first. Still need help?
Send this topic to support and describe where you got stuck.
Contact support