Licensure Log
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Walkthroughs for common Licensure Log tasks.

Search practical setup, submission, reporting, account, and privacy topics. Each article is written as a step-by-step guide you can follow while working in the app.

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Account

Reset your password

Recover access to your Licensure Log account with the password reset flow.

Use this when you can reach the sign-in page but cannot get into the account tied to your email address.

Visual guide
Follow the numbered areas in order.
Walkthrough
1
Sign in
2
Forgot password
3
Email link
4
New password
Steps
  1. 01Open Sign in, then choose Forgot password.
  2. 02Enter the email address used for the account.
  3. 03Follow the reset link from your email.
  4. 04Choose a new password with at least eight characters.
Account

Request an Easy Catch-Up refund

Understand when a refund closes the account and when the account stays open.

Easy Catch-Up is a one-time purchase. A change-of-mind refund within 14 days is available only through Refund and close account.

Visual guide
Follow the numbered areas in order.
Walkthrough
1
AXP setup
2
14 days
3
Refund first
4
Account deletion
Steps
  1. 01For a change of mind within 14 days, open Settings → AXP setup and choose Refund and close account.
  2. 02Confirm permanent deletion. Support refunds Stripe first and deletes stored import files and the authentication account only after Stripe confirms success.
  3. 03If the Stripe refund fails, the account is not deleted.
  4. 04For failed service, duplicate charges, fraud, or a legally required refund, contact Support. Those refunds do not require account deletion.
  5. 05Minimal anonymized billing records remain only for financial, dispute, and legal obligations.
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